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Terms and Conditions

Welcome to Wild Hills Safaris. By booking a safari, tour, or related service with us, you agree to be bound by the following terms and conditions. Please read them carefully.


1. Booking and Payments

  • A deposit of 30% of the total tour price is required to confirm your booking.
  • The balance must be paid no later than 30 days before the start of your trip.
  • For last-minute bookings (within 30 days), full payment is required at the time of booking.
  • Payments can be made via bank transfer, credit card, or other secure methods provided by Wild Hills Safaris.

2. Cancellations and Refunds

  • Cancellations made more than 60 days before departure: 90% refund of total payment.
  • Cancellations made 31–59 days before departure: 50% refund.
  • Cancellations made 30 days or less before departure: no refund.
  • Refunds exclude bank or transfer charges.
  • In case of force majeure (natural disasters, pandemics, political unrest), Wild Hills Safaris may reschedule your trip without penalty.

3. Travel Insurance

  • All clients are required to have comprehensive travel insurance covering medical expenses, trip cancellation, loss of belongings, and accidents.
  • Wild Hills Safaris is not liable for any costs arising from a lack of insurance.

4. Health and Safety

  • Travelers must disclose any medical conditions, allergies, or dietary requirements prior to booking.
  • We reserve the right to decline participation if a traveler’s condition poses a risk to themselves or others.
  • Vaccinations and malaria prophylaxis may be required—please consult your doctor before travel.

5. Wildlife and Park Regulations

  • Travelers must respect all national park rules and follow the guidance of our safari guides.
  • Approaching, feeding, or harassing wildlife is strictly prohibited.
  • Littering in parks or reserves is not allowed.

6. Changes to Itinerary

  • Wild Hills Safaris reserves the right to alter itineraries due to weather, safety, park regulations, or other unforeseen circumstances.
  • Efforts will be made to provide an equivalent alternative.

7. Liability

  • Wild Hills Safaris acts as an agent with hotels, transport providers, and national parks. We are not responsible for delays, loss, injury, or damage caused by third parties.
  • Participation in safaris involves risks. By booking, you accept responsibility for your personal safety.

8. Passports and Visas

  • Travelers are responsible for ensuring they have valid passports, visas, and permits required for entry into Uganda and other East African countries.
  • Wild Hills Safaris provides guidance but is not liable for denied entry.

9. Complaints

  • Any complaints must be reported to the guide or office staff immediately.
  • If not resolved, complaints should be submitted in writing within 14 days after the trip.

10. Governing Law

  • These Terms and Conditions are governed by the laws of Uganda.
  • Any disputes shall be handled in Ugandan courts.

11. Contact Information

Wild Hills Safaris
Kampala, Uganda
📧 Email: info@wildhillssafari.com
🌍 Website: www.wildhillssafari.com

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