Welcome to Wild Hills Safaris. By booking a safari, tour, or related service with us, you agree to be bound by the following terms and conditions. Please read them carefully.
1. Booking and Payments
- A deposit of 30% of the total tour price is required to confirm your booking.
- The balance must be paid no later than 30 days before the start of your trip.
- For last-minute bookings (within 30 days), full payment is required at the time of booking.
- Payments can be made via bank transfer, credit card, or other secure methods provided by Wild Hills Safaris.
2. Cancellations and Refunds
- Cancellations made more than 60 days before departure: 90% refund of total payment.
- Cancellations made 31–59 days before departure: 50% refund.
- Cancellations made 30 days or less before departure: no refund.
- Refunds exclude bank or transfer charges.
- In case of force majeure (natural disasters, pandemics, political unrest), Wild Hills Safaris may reschedule your trip without penalty.
3. Travel Insurance
- All clients are required to have comprehensive travel insurance covering medical expenses, trip cancellation, loss of belongings, and accidents.
- Wild Hills Safaris is not liable for any costs arising from a lack of insurance.
4. Health and Safety
- Travelers must disclose any medical conditions, allergies, or dietary requirements prior to booking.
- We reserve the right to decline participation if a traveler’s condition poses a risk to themselves or others.
- Vaccinations and malaria prophylaxis may be required—please consult your doctor before travel.
5. Wildlife and Park Regulations
- Travelers must respect all national park rules and follow the guidance of our safari guides.
- Approaching, feeding, or harassing wildlife is strictly prohibited.
- Littering in parks or reserves is not allowed.
6. Changes to Itinerary
- Wild Hills Safaris reserves the right to alter itineraries due to weather, safety, park regulations, or other unforeseen circumstances.
- Efforts will be made to provide an equivalent alternative.
7. Liability
- Wild Hills Safaris acts as an agent with hotels, transport providers, and national parks. We are not responsible for delays, loss, injury, or damage caused by third parties.
- Participation in safaris involves risks. By booking, you accept responsibility for your personal safety.
8. Passports and Visas
- Travelers are responsible for ensuring they have valid passports, visas, and permits required for entry into Uganda and other East African countries.
- Wild Hills Safaris provides guidance but is not liable for denied entry.
9. Complaints
- Any complaints must be reported to the guide or office staff immediately.
- If not resolved, complaints should be submitted in writing within 14 days after the trip.
10. Governing Law
- These Terms and Conditions are governed by the laws of Uganda.
- Any disputes shall be handled in Ugandan courts.
11. Contact Information
Wild Hills Safaris
Kampala, Uganda
📧 Email: info@wildhillssafari.com
🌍 Website: www.wildhillssafari.com